salesforce crm online training , job support from canada by hands on experts

for free demo contact :

email : raj@apex-online-it-training.com

phone/whatsapp : +91-(850) 012-2107

usa number : 214-628-3894

gtalk : raavi.sriraja

blog: https://best-online-it-training-institute.blogspot.com

sfdc interview questions and answers, recorded video sessions, materials, mock interviews,assignments will be provided

salesforce crm course agenda

(the course content can be modified as per your requirements):

salesforce admin

introduction

· introduction to cloud computing

· what is cloud computing

· advantages

· layers – client, application(software as a service (saas)), platform (platform as a service (paas)), infrastructure(infrastructure as a service” (iaas)), server

· deployment models – public cloudm community cloud, hybrid cloud, private cloud

· introduction to salesforce admin

· what is salesforce admin.com

· advantages

· products and services

· customer relationship management(crm) – salesforce admin crm and other crm

· the sales cloud

· the service cloud

· force.com platform

· chatter

· appexchange

· configuration

· web services

· mobile support

introduction to force.com platform

· registering developer edition with salesforce admin.com

· standard applications

· standard tabs

· standard objects and relationships, links

· setup page – personal setup, application setup and administration setup

personal setup

· personal information

· change password

· reset my security token

· change my display

· grant login access

· calendar access

· reminders

· email settings

designing applications on force.com – i

· creating new application

· creating custom objects

· creating tabs – custom tabs, web tabs

· adding text ,currency,checkbox,date fields

· creating picklists

· field dependencies

designing applications on force.com – ii

· encrypted fields, field help, and field history tracking

· use master detail, lookup, and many-to-many relationships

· custom button and links creation

· rollup summary field

designing applications on force.com – iii

· develop custom formulas

· use the vlookup, regex, ischanged, isnew, and priorvalue functions to build business processes

· validation rules – creating rule by applying formulas

· payelayouts – payelayout editor,grouping fields into new section, adding spece between fields, editing field properties

· search layouts

designing applications on force.com – iv

· workflows

· introducing workflow rules and work flow actions

· email alerts – email templates

· tasks

· field updates – queues and time dependent workflow actions

designing applications on force.com – v

· creating an approval process

· create an email template for approvals

· create an approval process

· create a custom profile

· create user

· test the approval process

reports

· introducing reports and custom reports

· create a tabular report

· create a summary report – adding summary fields and adding columns and filters

· create matrix report

· exporting reports

· dashboards – creating and editing dashboards, adding dashboard snapshots to home page, creating additional reports

· creating custom report types

sharing and security data – i

· creating user accounts

· controlling access to data

· controlling access to objects

· introducing profiles

· standard profiles

· custom profiles

· controlling access to fields

· introducing filed level security

· accessing field-level security settings

sharing and security data – ii

· controlling access to records

· introducing organization-wide defaults

· introducing role hierarchies

· company roles and profiles

· sharing rules

· manual sharing

sharing and security data – iii

· displaying field values and page layouts according to profiles –

· overriding sharing with object level permissions

· administration groups – managing groups(public and personal)

sharing and security data – iv

· login history

· password policies

· user session settings

· set trusted ip range

administration setup – mobile, desktop and email administration

· mobile administration:

· configuring mobile user

· user settings

· desktop administration:

· configuring for outlook

· offline briefcase configuration

· email administration

· testing deliverability

· deliverability settings

· setting organization-wide addresses

· compliance bcc

· setting enail footers

company profile and monitoring

· editing company information

· settings fiscal year

· settings business hours and holis

· language settings

· debug logs

· email log files

managing data – i

· importing data to salesforce admin.com from external sources

· import custom objects

· data export

· mass transfer records

· mass delete records

· mass trnasfer approval

· mass update addresses

managing data – ii

· data loader

· data loader overview

· when to use data loader

· installing and configuraing dayta loader

· use data loader to create mapping files and upsert data

· running batch processes

· command line quick start

salesforce development

overview of apex

apex language basics

· variables

· operators

· arrays and collections

· control logic

· understanding governor limits

database integration in apex

· database records as objects

· database queries – soql(query results, relationships, filtering)

· persisting database records – dml(insert, update, upsert, delete, undelete

· database triggers – trigger definition, batch processing, error handling, governor limits)

· database security in apex

debugging and testing

· debugging

· viewing logs

· logging

· handling uncaught exceptions

· understanding execution governors and limits

· using governor limit email warnings

· testing

· understanding testing in apex

· why test apex?

· what to test in apex

· unit testing apex

· isolation of test data from organizationdata in unit tests

· using the runas method

· using limits, starttest, and stoptest

· adding sosl queries to unit tests

· running unit test methods

· testing best practices

· testing example

• Location: New York, NY, USA